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On-shore Call Center Outsourcing with American Customer Care (ACC): Is “The Customer Relationship Management solution for U.S.A. call center needs.”
RevStream, Inc. forms part of American Customer Care's Business Development division to promote and develop ACC's call center outsourcing services offered in the United States .
ACC provides high quality customer contact center services. Founded in 1986, ACC currently operates multiple customer contact centers with over 1500 web-enabled workstations and 1600 Interactive Voice Response (IVR) ports located throughout Pennsylvania , Connecticut , Iowa , and Texas .
ACC is one of the most advanced on-shore call centers in the US , focused in covering all outsourcing needs for US companies. Through ACC's experience, service offering, and price structure, RevStream can offer a tailored solution that may help your organization improve your cash flow by reducing call center operating cost. One of ACC's strengths is their English/Spanish, single station, bilingual capabilities offered out of Brownsville , TX .
ACC's focus is to offer excellent outsourcing solutions for companies that may have needs such as:
• Companies who are interested in an outsourcing solution in the US.
• Companies leveraging off-shore outsourcing with on-shore outsourcing.
• Companies or government agencies restricted to on-shore outsourcing in the US .
• Companies requiring a shared environment to cover seasonal peaks, overflow calls, weekend coverage, disaster recovery back up, or redundancy .
ACC specializes in tailored customer relationship management, by individualizing our customer's projects. This allows ACC to offer a customer experience second to none.
Through ACC's full spectrum of services, such as, multilingual capabilities and special knowledge skills, you will maximize your up-selling and cross-selling opportunities; reduce your operational cost resulting in an overall increase of revenue, which will make each of your programs profitable.
Being a US based outsourcer; ACC follows the US labor laws and treats all their employees as family. This provides a positive attitude and environment within their team, which transmits to ACC's customer projects. ACC's agents will treat your customers the old-fashioned way; with courtesy, friendliness and intelligence
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Service Offering |
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Cost Reduction Services: Customer Service Centers, Interactive Voice Response (IVR), Consumer Questions, Complaint Management. |
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Revenue Generating Services: In-bound and Out-bound Telemarketing , Order Processing, Sales Clarification & Assistance, Independent Third-Party Verification Services, Product & Service Promotion.
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Revenue Recovery Services: Collections, Product Upgrades, Product Recalls, and Product Rollouts. |
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WEB based Services: Broadcast Fax or E-mails Promotional Services, E-Commerce Support, E-mail Response and WEB chat response.
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English & Spanish Multilingual Service: with one of our center located in Brownsville Texas, we have access to unlimited English, Spanish, and bilingual resources, which allows ACC to implement projects ranging from 10 – 1,000+ seats within 30 – 90 days after the signature of the contract. |
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